FAQ

 
 

1- The shop

  1. Q: Can I order a specific set of colors?
    A: Not at the moment, but this is something I’d like to explore in the near future

  2. Q: What warranty is included with the tubes?
    A: The tubes are going to arrive to your destination in perfect shape. If it’s not the case, please contact us so we can figure out a solution. However, these tubes are like paint brushes. Once you start using them, they get altered. The only way to keep them intact is to leave them in the box. Over time, the tubes might get scratched, which is a good thing most of the time. Check out 2.3 for more details.

2- Shipping, customs, package

  1. Q: When are we going to ship your order?
    A: Orders are usually shipped within 3 weeks. The exact info is provided on each product page (some may take longer to produce or to get material to assemble the tubes). Once we ship your order. We are currently using DHL for all of our orders

  2. Q: What custom fees should I expect to pay?
    A: Shipments outside of the Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. You can calculate the approximate amount by finding out about regulation for custom fees for your country. Check out this link for more details: http://international.dhl.ca/en/express/customs_support/duties_taxes/duties_taxes_receivers.html

  3. Q: What is the size of the package?
    A: All packages are 48” high, and the width varies depending on the number of tubes you are purchasing.

  4. Q: How can I request a follow-up about a shipment?
    A: The only way to get details is by writing to tubes@ericpare.com. Don’t use the group, don’t use my instagram, don’t my facebook. You’ll have a quick answer IF you send your request to tubes@ericpare.com.

3- Using the tubes

  1. Q: How to use the tubes?
    A: I explain absolutely everything on AboutTheTubes.com

  2. Q: How to power up the tubes?
    A: You need a flashlight. The tubes by themselves are simply made of plastic. For the actual recommendation, check out https://ericpare.com/gear

  3. Q: How solid are the tubes? / Why do you recommend to not use them outdoors?
    A: I use the tubes outdoors all the times (at the beach, in sand dunes, in the snow). But they age older by doing so. Is this a bad thing? I don’t think so. A brand new tube is going to give you smooth color all across the length of it. A very dirty tube might give you some lines and/or brightness shifts. Here’s an extreme example using a tube that I used to throw sand around.

  4. Q: How can I keep the tubes in good condition?
    A: I am good at beating up my tubes and I don’t mind doing repairs after each trip I make, but if you want to preserve your tubes for years, here’s what I suggest:
    - Never put anything else than caps on top of the tubes (avoid anything that is likely to bend them)
    - Don’t use them in high winds (I bent my tubes way too often by doing so)
    - Don’t use the tubes at the beach: sand and water is super hard to get rid of
    - The end-caps have a heat tolerance of 50°C / 122°F. Don’t leave them on the dashboard of your car when it’s sunny, otherwise they are going to melt

  5. Q: What is the difference between the tubes on this website and the ones on the other stores?
    A: My tubes are made from stock clear T8 tubes (the same that you can find at your hardware store). The added value here is that we provide the right diffusers, the right colors (real Rosco high end material), the assembly, no wrinkles, and accessories.

  6. Q: Can I put a flashlight on top of the tube?
    A: Yes but be careful. I sometime do this, but it requires a very light-weight flashlight (single AA battery at max). By doing this, you risk of bending the tube. A tube that has been bent once is still usable, but will loose some solidity

4- Using the end caps

  1. Q: What are the end caps for?
    A: End caps are used for multiple reasons:
    - bounce back the light (white full cap)
    - block the light to avoid any line on the ground/ceiling (black full cap)
    - attach accessories like feathers or sparklers (half-caps)
    - add some extra glow at the tip of the tube (glow caps)
    - attach two tubes together (double caps), mostly to provide more power and/or create stripes.

5- Maintenance

  • Q: How to repair a tube?
    A: A complete guide is currently being written.